Refund and Return Policy

  1. home
  2. Refund and Return Policy

Greetings & WelcomeRefund and Return Policy

Cancellations & Returns
What is the 30 Day Replacement Guarantee? How do I get a defective item, ordered on IPH Book Store, replaced?

30 Day Replacement Guarantee All physical products sold on IPH Book Store are covered under our 30 Day Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 30 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost. In order to get a defective item replaced Contact Customer Care, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately. Please note - Replacement can be for the entire product or part(s) of the product subject to availability of the same with IPH Book Store. Replacement is offered for the products sold by IPH Book Store only.

How do I cancel an order on IPH Book Store? Alternatively, how do I return a product ordered on IPH Book Store?

For outright cancellations by you: If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above.

Following shall not be eligible for return or replacement

Damages due to misuse of product; Incidental damage due to malfunctioning of product;